Change Function

There’s always context behind a perceived need for Change, and this is where we start. In this case, the company had seen a sudden impact on its P/L as a result of a regulatory change. They are a pharmacy multiple retailer, and the change was in the way that prescription charges were paid and profits allocated.

This wasn’t just a small adjustment but a fundamental change and one which meant that their business model and many of their stores were rendered under-performing.

So here’s what we did:

• Ascertained underlying issues, success criteria and individual motivations of the people designated to set up the Change Function as part of The Reality Check®.
• Supported development of Vision, Purpose, Aims, Values & Behaviours for Function.
• Created development roadmaps to build skills and confidence for change.
• Reviewed in-flight projects & programmes, making recommendations for which to  stop, and course corrective action.
• Worked with newly forming team & other stakeholders to develop Change Roadmap – Supported Strategic Review of Business across International markets.