It’s been proven in demanding environments where there isn’t any room for error. Whether you’re engaging us for short-term support or over the longer term, we’ll partner with your team and match our ways of working with their knowledge of their roles, functions, the company and the sector.
That’s how we’ve been able to work with organisations from SMEs, mid-market Private Equity backed businesses and large corporates from Hot Air Ballooning to Financial Services. Here are some of the problems or opportunities clients have faced and asked us to help them to address. It’s only a snapshot of what we’ve accomplished – talk to us and we’ll tell you more about what we’ve done, and for whom we’ve done it.
Provide support for a large scale transformational change - the largest in the client's history - which had gone off track
Outsource and manage a range of services including store call handling, e-commerce queries and customer relations support.
Refresh the Standard Operating Procedures to bring about a culture change and financial performance improvement
Run carve out and integration for Legal Services business, involving people, processes, systems and property.
Take over implementation of Net Promoter Score (NPS) System to drive large scale organisation & cultural change
Why do some branches consistently outperform others? That was our brief for this Retail multi-site productivity and performance improvement
Help high performing permanent members of client team to create a Change & Transformation Function after the company had experienced a significant drop in profits due to shifting regulatory conditions and needed to embark on a large scale transformation